1. Introduction

At LushDrop, we are committed to protecting your privacy and ensuring that your personal information is managed in a safe and responsible manner. This Privacy Policy explains how we collect, use, and protect your data when you visit or make a purchase from our website.

By using our website, you agree to the terms outlined in this policy.

2. Information We Collect

We may collect and process the following types of personal information:

  • Personal details: These include your name, email address, phone number, and billing/shipping address.
  • Account information: Login details if you create an account.
  • Payment information: Payment details (processed securely via third-party payment providers).
  • Order information: Products purchased, order history, and transaction details.
  • Technical data: IP address, browser type, device information, and cookies.
  • Communication data: Messages or inquiries sent through contact forms or email.

3. How We Use Your Information

We use your information to:

  • Process and deliver your orders.
  • Manage payments and prevent fraud.
  • Provide customer support and respond to inquiries.
  • Improve our website, products, and services.
  • Send order updates, promotions, or newsletters (only if you opt in).
  • Comply with legal and regulatory obligations.

4. Sharing Your Information

We do not sell or rent your personal data. However, we may share your information with:

  • Payment processors: to securely process transactions.
  • Delivery partners: to ship your orders.
  • Service providers: for website hosting, analytics, and support.
  • Legal authorities: if required by law or to protect our rights.

All third parties are required to handle your data securely and in compliance with applicable laws.

5. Cookies And Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. Cookies help us:

  • Remember your preferences.
  • Improve website functionality.
  • Analyze traffic and user behavior.

You can manage or turn off cookies through your browser settings.

6. Data Security

We take appropriate security measures to protect your personal information, including:

  • Secure servers and encryption technologies.
  • Restricted access to sensitive data.
  • Regular monitoring for vulnerabilities.

However, no online platform can guarantee 100% security.

7. Your Rights (UK GDPR)

As a user, you have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate information.
  • Request the deletion of your data.
  • Object to or restrict data processing.
  • Withdraw consent for marketing communications.

To exercise your rights, please get in touch with us using the details below.

8. Data Retention

We retain your personal data only for as long as necessary to:

  • Fulfill orders and provide services.
  • Comply with legal obligations.
  • Resolve disputes and enforce agreements.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices, and we encourage you to review their policies.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

11. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please get in touch with us:

Email: support@lushdrop.co.uk
Location: United Kingdom

 

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